This week for our Write by the Rails blog tour, we have the pleasure of introducing author and business owner Victor Rook who gives us a little tutorial on writing business emails. A man of many talents, Victor has written and produced films as well as authored, designed and published books. Victor’s recent books include…
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Complain, complain, complain. And be sure to do it online, in public. By now, most of us know that one of the fastest ways to get customer service is to post something negative on social media. Start a rant and watch businesses – especially bigger and more vigilant ones – go wild. Good reputation and…
Read MoreI love my networking group. I always leave with something to think about and so much to write about, I can’t possibly keep up. But I’ve carved out some time today because the question posed this morning by our leader, Peggie Arvidson, was an important one: how do you retain clients? Now, this networking group…
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